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Terms of Service (TOS) Overview:
First and foremost, if you plan on using your VPS in a non abusive and non spamming fashion, you will have absolutely no problem with our policies. We are in the business of keeping our customers happy; without them, we would not be in business . All of the rules and policies addressed here are to protect us from abusive customers. This in turn, protects you as customers sharing resources. Everything here is common sense, and we are not in a position to hide ANYTHING about our policies. Should you have any questions, please feel free to give us a call. We are honest people, if you run out of disk space and you call us, we will increase it to allow you to work with your server. If you need 60 more megabytes of memory to stop your server from crashing, we are going in give it to you. We want to keep you happy and satisfied with our company. It is our goal to maintain you as a customer for years to come, if you quit your first month, rest assured we lost money. Due to this reason, we will do everything in our power to keep you completely satisfied.
We guarantee our network will be up 99.9% in a given month not counting well planned and announced service upgrades. Tahanan Unlimited, Inc. will refund the customer 5% of the monthly fee per 30 minutes of downtime, up to 100% of the customer's monthly fee. Network uptime includes functioning of all network infrastructure including routers, switches and cabling. Network downtime exists when a particular customer is unable to transmit and receive data and is measured from the time the trouble ticket is opened. Tahanan Unlimited, Inc. guarantees the functioning of all hardware components and will replace any failed component at no cost to the customer. Hardware replacement will begin once we identify the cause of the problem. Hardware replacement is guaranteed to be complete within one hour of problem identification. In the event that it takes us more than one hour to replace faulty hardware, we will refund the customer 5% of the monthly fee per additional hour of downtime (up to 100% of customer's monthly fee for the affected server). Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included with the server. This guarantee excludes the time required to rebuild a RAID array and the reload of certain operating systems and applications.
What We Expect From You: We expect our Customers to use the Internet with courtesy and
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