All Terms and Conditions of this TOS (Terms of Service) our AUP (Acceptable Use Policy) and SLA may be modified at our sole discretion without prior warning. Changes to this TOS does not constitute grounds for early contract termination or non-payment. Please check back regularly for any updates.

Use of TAHANAN WEB HOSTING Service constitutes acceptance and agreement to TAHANAN WEB HOSTING AUP (Acceptable Use Policy) as well as TAHANAN WEB HOSTING TOS (Terms of Service). From herewith in this TOS, AUP, and SLA, the usage of “us”, “we”, “our”, “ours” shall constitute reference to TAHANAN WEB HOSTING, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of TAHANAN WEB HOSTING.

Acceptance of Contractual Agreement

1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by TAHANAN WEB HOSTING, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.

2. TAHANAN WEB HOSTING will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

3. In connection with any Hosting Services, if Customer’s actual bandwidth usage in any month exceeds allotted amount, specified in Customer’s contract, Customer will pay TAHANAN WEB HOSTING any additional fees as specified in the Service Description.

4. Transfers: TAHANAN WEB HOSTING reserves the right to make account transfers among the existing servers without notifying the client unless necessary.

Payment: Establishment of this service is contingent upon receipt of payment from Customer to TAHANAN WEB HOSTING. Subsequent payments are due on the anniversary date of the month for that month’s service. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

Payments and Fees: Payment is due on the defined monthly recurring billing date of each month. Credit cards that are declined for any reason are subject to a $10.00 declination fee. Service will be interrupted on accounts that reach 3 days past due. Service interrupted for nonpayment is subject to the setup fee for that service for reconnection. Accounts that are not collectable by TAHANAN WEB HOSTING will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Fifty($50.00) nor more than One Hundred, Fifty($150.00)

Delinquent Accounts: TAHANAN WEB HOSTING may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Account Activation: Activation of suspended account has a fee of Php100 pesos or US$2 dollars (per account). Activation of reseller account has a fee of Php 500 pesos or US$10 dollars.

Account Cancellation: All requests for canceling any service / services must be made in writing with at least 30 days notice but not more than 60 days prior written notice and emailed to Confirmation Receipt of cancellation will be sent within 24 hours of our normal cancellation department hours of 9AM to 5PM (PH) Monday - Friday

Refunds and Disputes: All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargebacks, in TAHANAN WEB HOSTING discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

FREE Domains for resellers: is used only and mainly with the main reseller account. The free domain cannot be used as secundary account. In case client opts to use own domain not register with us, the Free Domain is forefeited. In case of termination of reseller account, reseller can opt to buy the domain. The price is based on the regular rates and it is pro-rated till the date of expiration/renewal.

Domain Name Registration: all registered domains are under the policies of OnlineNIc and other providers, the provider of the domain name registrations. The terms of service of OnlineNIc and other providers prevail and our clients must strictly follow it. See OnlineNIc Service of Terms.

Please take note that after the expiration of the domain, OnlineNic and the other providers takes full control of the domain and TAHANAN WEB HOSTING SERVICES has no hold of the expired domain anymore. In case a domain is in this state, the customer affected should seek OnlineNic's and other providers' assistance directly. TAHANAN WEB HOSTING SERVICES does not guarantee renewal of the domain name. Any payment made for domain renewal during the domain expiration or redemption period provided by OnlineNic and other providers will not be applied to the domain anymore due to policies by domain name registration providers of taking full control of the domain. The payment made will be refunded in full or may be applied to another current service with TAHANAN WEB HOSTING Services should the domain not be renewed. TAHANAN WEB HOSTING SERVICES will not be liable for expired domains. Clients should initiate the domain registration, renewal or transfer using the Tahanan Client Area.

Separability clause: In case any clause in this Terms of Service be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining clauses shall not in any way be affected or impaired thereby.